Help & Support
1
What treatments do you offer?
We offer a wide range of treatments designed to support both relaxation and results, including facials, massage therapy, body treatments, and holistic therapies. Each treatment is tailored to your individual needs to ensure you get the most from your experience.
2
Do I need to book in advance?
Yes, we recommend booking in advance to secure your preferred time and therapist. While we do accept walk-ins when availability allows, pre-booking ensures a smooth and stress-free visit.
3
What should I expect during my first visit?
On your first visit, you’ll be welcomed into a calm and relaxing environment. Your therapist will carry out a short consultation to understand your needs and tailor your treatment accordingly. We recommend arriving 10–15 minutes early to settle in.
4
What should I wear to my appointment?
Wear whatever you feel comfortable in. For most treatments, you will be provided with towels or robes, and your comfort, privacy, and dignity are always our top priority.
5
Are your treatments suitable for sensitive skin or specific conditions?
Yes, we tailor treatments to suit all skin types and concerns. Please let us know about any allergies, sensitivities, or medical conditions when booking so we can adapt your treatment safely and effectively.
6
What is your cancellation policy?
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may be subject to a fee, as this time is reserved especially for you.